1. Introduction
Pso2 (website: pso2.ws) is a trusted online betting platform in Bangladesh. We believe protecting your privacy is not just a legal obligation — it is our ethical responsibility. This Privacy Policy ("Policy") explains how pso2 collects your personal data, the purposes for which it is used, and how it is kept secure.
By creating an account or using pso2's services, you are deemed to have accepted this privacy policy. Please read it carefully. For any questions, contact us at support@pso2.ws.
This policy has been prepared in compliance with the GDPR (General Data Protection Regulation) and international data protection standards.
2. What Information We Collect
Pso2 collects several types of information from you — some you provide directly, and some is collected automatically. See the details below:
2.1 Information You Provide Directly
- At registration: full name, date of birth, email address, phone number, and password.
- For KYC verification: a copy of your National ID, passport, or driving licence.
- During payments: mobile banking number or bank account details.
- When contacting customer support: message content and any attached files.
- When participating in surveys or competitions: submitted opinions and responses.
2.2 Automatically Collected Information
- Device information: IP address, browser type, operating system, and device ID.
- Usage data: pages visited and time spent, links clicked.
- Transaction history: all deposit, withdrawal, and betting records.
- Cookies and tracking data (see Section 5 for details).
| Data Type | Purpose of Collection | Mandatory? |
|---|---|---|
| Name & Contact Information | Account Creation & Communication | Yes |
| Proof of Identity | KYC Verification & Fraud Prevention | Yes |
| Payment Information | Transaction Processing | Yes |
| Device & Browser Information | Security & Experience Improvement | Automatic |
| Betting History | Service Delivery & Analytics | Automatic |
| Marketing Preferences | Personalized Offers | Optional |
3. How Your Information Is Used
Pso2 uses your information only for specific, legitimate purposes. We never use your data for unnecessary or non-transparent reasons.
- Service Delivery: Managing accounts, enabling betting services, and processing transactions.
- Identity Verification: Completing the KYC process and keeping your account secure.
- Customer Support: Responding to your complaints and inquiries.
- Fraud Prevention: Detecting suspicious activity and ensuring platform security.
- Legal Obligation: Meeting anti-money laundering (AML) laws and regulatory requirements.
- Platform Improvement: Analyzing user experience to improve service quality.
- Personalised Offers: Sending relevant promotions based on your preferences and history (subject to consent).
You can opt out of marketing communications at any time — either via the "Unsubscribe" link in any email or by sending a request to support@pso2.ws.
4. When Your Information Is Shared
Pso2 does not sell your personal data to any third party. However, to deliver our services, we may share limited information with trusted partners in certain cases:
When Shared
- Payment Processors: To complete transactions (only the necessary data).
- KYC Verification Agencies: On a controlled basis for identity verification purposes.
- IT Service Providers: For platform operation and maintenance.
- Legal Authorities: When required by court order or legal obligation.
- Fraud Prevention Agencies: To prevent fraudulent activity.
Never Shared
- Selling data to advertisers or marketing companies.
- Any third party without your consent.
- To international organizations without an appropriate data protection agreement.
All third parties with whom information is shared are contractually required to comply with pso2's privacy standards.
5. Cookies & Tracking Policy
Pso2 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions and security | Deleted at end of session |
| Functional Cookies | Remembering Language & Preferences | 1 Year |
| Analytics Cookies | Site Usage Statistics | 6 Months |
| Marketing Cookies | Showing Relevant Advertisements | 30 Days |
You can manage cookies through your browser settings. Please note that disabling essential cookies may cause parts of the service to not function properly.
6. Security Measures
Pso2 uses industry-leading technology to protect your data. Our security infrastructure is continuously monitored and upgraded.
- 256-bit SSL/TLS encryption — all data transfers are fully encrypted.
- Data stored in the database using AES-256 encryption.
- Two-Factor Authentication (2FA) is available for all accounts.
- Real-time fraud detection system — flags unusual activity instantly.
- Regular third-party security audits and penetration testing.
- Restricted access controls — only authorized personnel can view data.
- In the event of a data breach, affected users will be notified within 72 hours.
Please note that no internet transmission can be 100% secure. Keep your password strong and never share it with anyone.
7. Your Rights
Under GDPR and international data protection laws, you have several important rights over your personal data. pso2 respects and supports the exercise of these rights.
Right to Know
You can find out what data has been collected about you and how it is being used.
Right to Rectification
You may request corrections to any inaccurate or incomplete information.
Right to Erasure
You may request deletion of your data under certain circumstances.
Right to Portability
You may request a download of your data in a machine-readable format.
Right to Restrict Processing
You may request that the use of your data be restricted to specific purposes.
Right to Object
You may object to marketing or profiling at any time.
To exercise any of these rights, email support@pso2.ws. We will respond within 30 days.
8. Data Retention Period
Pso2 does not retain your data longer than necessary. Retention periods vary by data type:
- Account Information: 5 years after account closure (as required by law).
- Transaction Records: 7 years (as required by financial regulatory law).
- KYC Documents: 5 years after verification.
- Customer Service Records: Up to 3 years after last contact.
- Marketing Data: Deleted immediately upon withdrawal of consent.
- Analytics Data: 13 months (in anonymized/aggregated form).
9. Protection of Minors' Information
Pso2's services are intended for users aged 18 and above. We do not knowingly collect information from minors.
If you become aware that a minor has registered by mistake, please notify us immediately at support@pso2.ws. We will close the account and delete all associated data without delay.
Bypassing the age verification process during registration is a direct violation of our Terms & Conditions and may result in permanent account suspension.
10. Policy Changes
Pso2 may update this privacy policy from time to time — due to new services, legal changes, or technical improvements. When significant changes are made, we will:
- We will send advance notice to your registered email address.
- We will post a notice on the website's main page.
- Update the "Last Updated" date at the top of the policy.
- Re-consent may be required for material changes.
Continued use of pso2 after any changes takes effect will be considered your acceptance of the updated policy.
11. Contact Us
For any questions, complaints, or requests regarding this privacy policy, please contact our dedicated data protection team:
Support@pso2.ws — typically responds within 24–48 hours.
Live Chat
Click the chat button at the bottom right of the website. Available 24/7.
For formal data protection complaints, email support@pso2.ws with "Privacy Request" in the subject line.